Privacy Policy for Simple Psychology Pty Ltd

ACN: 688 309 211
Effective Date: 24/08/2025

Introduction
Simple Psychology Pty Ltd (ACN: [688 309 211) is committed to protecting the privacy and confidentiality of our clients’ personal information, in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth), the Australian Psychological Society (APS) Code of Ethics, and the Australian Health Practitioner Regulation Agency (AHPRA) requirements. This policy outlines how we collect, use, disclose, and safeguard your information when you engage with our online psychology services.

1. Collection of Personal Information
We collect personal information to provide psychological services, including assessment, diagnosis, and treatment. Information collected may include:

  • Name, contact details, and date of birth
  • Medical and psychological history
  • Session notes and treatment plans
  • Payment and billing information
  • Any other information relevant to your care

Information may be collected via secure online forms, telehealth platforms, email, phone, or in-person sessions.

2. Use of BastionGPT for Note-Taking
We utilise BastionGPT, a secure, healthcare-compliant AI assistant, to assist with note-taking and documentation. BastionGPT processes information in accordance with Australian privacy laws and APS/AHPRA guidelines. All data handled by BastionGPT is encrypted and stored securely, with access restricted to authorised personnel only.

3. Use and Disclosure of Personal Information
Your information is used for the primary purpose of providing psychological services. We may disclose information:

  • To other healthcare professionals involved in your care (with your consent)
  • When required by law (e.g., mandatory reporting, court orders)
  • To administrative staff for billing and practice management
  • To BastionGPT for secure documentation purposes

We do not disclose your information to third parties for marketing purposes.

4. Data Storage and Security
Your information is stored electronically using secure, encrypted systems, including BastionGPT. We implement robust security measures to protect against unauthorised access, alteration, or disclosure. Access to your information is limited to psychologists and authorised staff.

5. Data Breach Policy
In the event of a data breach involving personal information:

  • We will promptly assess the breach and its impact
  • If the breach is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches (NDB) scheme
  • We will take steps to contain the breach, prevent further unauthorised access, and review our security practices
  • We will cooperate with APS and AHPRA in any investigations or regulatory processes

6. Access and Correction
You have the right to access your personal information and request corrections if it is inaccurate, incomplete, or out-of-date. Please contact us in writing to request access or amendments.

7. Complaints and Concerns
If you have concerns about your privacy or wish to make a complaint, please contact us at the details below. If you are not satisfied with our response, you may contact the OAIC (www.oaic.gov.au), APS, or AHPRA.

8. Limits to this Policy
While Simple Psychology Pty Ltd takes all reasonable steps to protect your personal information, there are limits to this policy, including:

  • Third-party platforms: If you choose to communicate with us via third-party platforms (e.g., unencrypted email, video conferencing tools), we cannot guarantee their security.
  • Legal obligations: We may be required to disclose your information without your consent when mandated by law, such as in cases of risk of harm, child protection, or court orders.
  • External links: Our website or communications may contain links to external sites. We are not responsible for the privacy practices of those sites.

9. Changes to this Policy
Simple Psychology Pty Ltd may update or amend this privacy policy from time to time to reflect changes in legislation, technology, or our business practices. When we make changes, we will:

  • Update the effective date at the top of this policy
  • Post the revised policy on our website
  • Where material changes affect your rights or the way we handle your information, we will provide reasonable notice via email or other communication channels

We encourage you to review this policy periodically to stay informed about how we protect your information.

If you have questions or concerns, please contact:
Leah Walker
admin@simple-psychology.com.au